Cancelling an order
- Before cooking starts (status “New”): free cancellation with a full refund.
- After cooking starts (status “Cooking” or later): the food is already being made for you, so the order can't be cancelled or refunded, except in the cases below.
- To cancel, call +91 83184 79397 or WhatsApp us with your order number.
When you get a refund
- We cancelled your order (item unavailable, outside delivery area, kitchen closed).
- You received the wrong item, or an item was missing — refund or free replacement for that item.
- The food was spoiled, unsafe or badly damaged in transit — please share a photo within 1 hour of delivery.
- You were charged twice for the same order.
How refunds are paid
- UPI / card (Razorpay): refunded to the original payment method within 5–7 working days of approval.
- Cash on delivery: refunded by UPI to your mobile number, or adjusted against your next order — your choice.
Not eligible for refund
- Change of mind after cooking has started.
- Taste preferences, when the dish was prepared as described and as ordered (spicy / non-spicy).
- Wrong address or unreachable mobile number provided by the customer.
Table reservations
Reservations are free, so there is nothing to refund — just let us know if you can't make it.
Need help?
Contact us within 24 hours of your order at +91 83184 79397 or kushwahaanil01994@gmail.com. We usually resolve issues the same day.