HELP CENTRE
Questions?
Answered.
Everything you need to know about ordering from Food Mail. Can't find your answer? Contact us.
Which areas do you deliver to?
We deliver within 15 km of our kitchen in Manjhanpur, Kaushambi — including Manjhanpur town, Sirathu road, Civil Lines and nearby villages. Pin your address on the map at checkout to confirm.
How much is the delivery charge?
Delivery costs ₹10 per km, with a minimum charge of ₹10. The exact amount is shown before you pay.
What are your opening hours?
We are open every day, 11 am – 11 pm, including Sundays and most holidays.
How long does delivery take?
Most orders arrive in 20–30 minutes. During peak hours or heavy rain it can take a little longer — you can follow your order live on the Track Order page.
Is there a minimum order value?
Yes, the minimum order is ₹99.
Which payment methods do you accept?
UPI, debit/credit cards and cash on delivery. Online payments are processed securely by Razorpay; we never see or store your card details.
Can I choose how spicy my food is?
Yes. Every dish can be ordered Spicy or Non-spicy — you choose when adding it to your basket.
Can I cancel my order?
You can cancel free of charge until the kitchen starts cooking. Call or WhatsApp us with your order number. See our Cancellation & Refund policy for details.
Do you take table reservations and party orders?
Yes. Book a table online from the Reserve page, or call us for birthday, office and bulk orders.